Contact Us
Questions about how we review casinos, a correction to flag, or feedback on something you've read on vietnamdaily.ca? This page explains how to reach us and what we can (and can't) help with.
What we can help with
Online Casinos Canada is an independent research and comparison site. We don't run a casino, hold player funds, or process deposits and withdrawals, so we're not able to resolve individual account issues, missing payments or bonus disputes directly. If you've hit a problem with a specific operator, the fastest route is that casino's own customer support team, since they hold your account details and transaction history.
Where we can genuinely help is with questions about our own content:
- Something inaccurate or outdated in one of our reviews or comparison tables
- A new Canadian online casino you think we should be aware of
- Clarification on how we rated or ranked a particular brand
- General feedback on the site, its layout or its coverage
- Press or partnership enquiries related to the site itself
Before you reach out, check these first
A lot of common questions are already answered elsewhere on the site, so it's worth a quick look before contacting us:
- Curious how we score and rank operators? Our About Us page explains the research behind every review.
- Worried about your gambling habits, or looking for support tools? See our Responsible Gambling page for guidance and resources.
- Want to understand the rules that govern how this site operates? Read our Terms and Conditions.
- Looking at options outside the standard Canadian market? We also cover Non Gamstop Casinos UK for readers researching that separate market.
What happens after you contact us
We read every message that comes in, though as an independent site we can't guarantee an instant reply to every enquiry. Simple corrections and feedback are usually reviewed and, where warranted, reflected in our content on a rolling basis. If your message relates to a licensing, payment or account dispute with a specific casino, we'll point you back to that operator's support channel or, where relevant, the licensing body that oversees it, since we have no authority to intervene in individual account matters.
A note on what this site is, and isn't
It's worth being upfront about this, because it shapes what contacting us can achieve. Online Casinos Canada publishes independent reviews and comparisons of online casinos available to players across Canada. Some of the links on our review and comparison pages are affiliate links, meaning we may earn a commission if you click through and sign up with an operator. This arrangement never determines how a casino is rated or ranked, and reaching out to flag a concern about that independence is always welcome.
We also don't process real money on behalf of readers, verify player identities, or act as an intermediary between you and any casino. If you're dealing with a locked account, a delayed withdrawal or a bonus dispute, that conversation needs to happen directly with the operator's support team, and if unresolved, with whichever regulator licenses them.
Getting the most out of a message to us
If you're flagging an error or an outdated detail, a few things help us act on it quickly:
- Name the exact page or casino the issue relates to
- Explain what's wrong and, if you have it, what the correct information should be
- Include a date if the discrepancy relates to a bonus or offer that may have expired
Vague feedback is harder to action, so specifics genuinely speed things up on our end.